Frequently Asked Questions

Archive 2021-2022

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Welcome Back Students!

OU strongly encourages the entire OU community to get vaccinated.

Building on efforts already in place to strongly encourage all students, faculty and staff to get vaccinated, the University of Oklahoma has joined hundreds of colleges and universities across the nation to support the COVID-19 College Vaccine Challenge – an initiative launched by the White House in partnership with the U.S. Department of Education.  Pfizer, Moderna, and Johnson & Johnson (Janssen) vaccines are available at OU’s on-campus clinic, Goddard Health Center.  Visit https://www.ou.edu/healthservices/COVID-19/COVID-Vaccines for the latest information on vaccine availability.

To schedule a COVID-19 test at Goddard, please call 405-325-4441. If you have questions or would like to speak to a nurse before scheduling an appointment, please call the Nurse Line at 405-325-8732.

Goddard offers the convenience of an on-campus location and the commitment of a high-quality primary care staff to students and their dependents.  The clinic staff consists of board-certified, licensed physicians, physician assistants, nurse practitioners, registered nurses and medical assistants offering a full spectrum of care in family medicine, sports medicine, and disease prevention and treatment. Goddard is open Monday through Friday, 8 a.m. to 5 p.m.

Please remember, to receive in-network benefits outside of Goddard, a referral is required.  To obtain a referral, call 405-325-4611 and select option 6.  A referral is not needed for any obstetrical, gynecological, or pediatric care.

Additional Resources

School Information

Find a Provider

Account Information

Help to Create an AHP Account

Change Address, Phone or Email

Single Sign On Brochure

Find Group and Member ID - to access your temporary ID card, click here and use this data to login to Blue Access for Members or the Temporary ID Card Login links below (it may be 2-3 days before BCBS will have this information and BAM access will be granted)

Blue Access for Members (BAM)

Temporary ID Card Login

ID Card Flyer

BCBS Quick Start Guide

COVID-19 Resources

Regulatory Notices

Benefits

AcademicBlue℠ Benefit Information

AcademicBlue℠ Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Plan?

CESL Students:  Please contact the CESL office for enrollment and/or benefit questions.

Students in a distance learning program are not eligible for OU student health coverage.

Online Enrollment

Online Enrollment Guide

Students with a Qualifying Life Event

Opt-Out/Waiver

If you do not want the Student Health Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

International Waiver Requirements

International students are automatically enrolled in the SHP. All international students are required to maintain coverage that meets the minimum requirements of their visa and complies with the requirements of the ACA. The OU SHP meets all these requirements.

Question 1 - Does my plan meet at least one guideline?

International Students may be granted a waiver from enrolling in the OU SHP for any semester that the student:

  1. Is eligible for, and enrolled in, the OU employee group health plan, or other employer sponsored ACA compliant group health plan.
  2. Provides evidence that he or she is eligible for, and enrolled in, ACA compliant individual coverage purchased through the Exchange (HealthCare.gov), or other ACA compliant individual coverage purchased from an insurance carrier that is based in the United States.
  3. Provides evidence that the student is eligible for, and enrolled in, coverage that is backed by the full faith and credit of the government of the exchange visitor’s home country and is provided through an ACA compliant plan or policy in writing in English,
  4. Is sponsored by the US government or other sponsoring entity that has guaranteed payment of all the student’s medical expenses, and repatriation and evacuation expenses.
  5. Documents must be written in English and reflect U.S currency ($)
  6. Is enrolled exclusively in distance learning classes at the university.

If the answer is YES, please proceed:

Question 2 - Does my plan meet all of the requirements?

Health care coverage for International Students must meet the ACA requirements for MEC (Minimum Essential Coverage). Such Coverage must provide, at a minimum:

  1. MEC as required by the ACA with no annual or lifetime limits,
  2. No exclusions for pre-existing conditions,
  3. Preventive care and women’s health care as required by the ACA covered at 100%,
  4. An annual deductible not greater than $500,
  5. Coinsurance that does not exceed 30% of allowable charges under the plan,
  6. Policy must include a list of the exclusions,
  7. Policy must be in English,
  8. Policy must be in US dollars, and
  9. International Students must also maintain coverage for repatriation of remains to their home country and medical evacuation to their home country. The benefit for repatriation may not be less than $25,000, and the benefit for medical evacuation may not be less than $50,000.

Note: Short-term Limited Duration plans (sometimes referred to as “travel plans”), or other similar health plans created for the purpose of providing coverage to International Students or non-immigrant visa holders, do not meet the requirements for International Students health coverage.

If the answer is YES, please proceed:

IMPORTANTPlease have the following documents on hand before you begin the application process.

  1. A copy of your insurance card front/back
  2. A copy of your insurance policy summary

If you answered “YES” to the above questions, please click the appropriate link to submit your waiver request.

 

Your Account

View Claims Online

Medical Claim Form

Prescription Claim Form

International Claim Form - Used to submit claims for benefits for covered services received outside the United States

Parent Information

Contact

Please be advised that due to high call volume, Academic HealthPlans is experiencing higher than normal wait times.

Enrollment Information

Academic HealthPlans, Inc.
P.O. Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Oklahoma
P.O. Box 3283
Tulsa, OK  74102-3283
1-855-267-0214
BCBS Customer Service
1-800-496-5774
Medical Provider Call
1-800-581-0407
24/7 Nurseline

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected